Cancellation Policy

Our cancellation policy is "refunds will not be given unless the entire period is rebooked without a break in occupancy.

All cancellations will be charged a $30 administration fee per site. We recommend you take out the appropriate travel insurance to avoid disappointment

Deposits

A deposit is required to confirm each/cabin ensuite site and group reservations. Payment of 50% deposit (or minimum deposit amount equal to one (1) night accommodation) is required to secure your reservation. The balance of the account is required upon arrival or during peak periods if requested prior to arrival. You will be e-mailed a confirmation letter. The same credit card used for your deposit must be presented upon arrival.

Confirmation of Booking

Bookings are not confirmed unless a deposit has been paid and a confirmation letter sent. A confirmation letter and receipt will be forwarded to you once the deposit has been paid. Once received, please check the reservation details are correct and inform the Customer Service Team immediately of any changes.

Online Reservations

When making reservations online with Broken Hill Tourist Park, you will be required to enter your Visa or Mastercard particulars and pay a 50% deposit (minimum deposit amount equal to one (1) night accommodation) to secure your reservation. The balance of the account is required upon arrival or during peak periods if requested prior to arrival. You will be emailed a confirmation letter. The same credit card used for your deposit must be presented upon arrival.

As above bookings are not confirmed unless a deposit has been paid and a confirmation letter sent.

If you are checking availability you will not be required to provide credit card details. If you preferred dates are not available, we suggest you telephone Broken Hill Tourist Park on 08 8087 3841 (or international on +61 8 8087 3841) to check availability, as not all cabins are allotted to online reservations.

Method of Payment

Deposits and account balances can be paid using your credit card, by giving details over the telephone. Cash, Direct Bank Transfers, Money orders and personal and business cheques. Cheques are only accepted if received 14 days prior to arrival and have been banked and funds cleared. To ensure correct and quick processing of your deposit/payment, if you are paying by cheque or money order please ensure to record your full name, address and reservation number on the back of the cheque/money order. If you are direct crediting via Bank Transfer please include your name and reservation/Tax Invoice number. Where this information is not provided and requires a search etc of records a minimum $20 fee will apply. Please note that a $20 fee also applies for dis-honoured cheques.

Group Deposit & Payments

A deposit is required to confirm each group booking. Payment of the deposit is required within the specified time of making a booking, unless stated otherwise on the group quote.

The balance of the account is to be paid one month prior to the group's arrival (unless stated otherwise on the group quote). A tax invoice will be issued once the balance has been paid in full.

Prices are NETT to Broken Hill Tourist Park and are not subject to any further discount or commission. Prices are quoted in Australian dollars, include GST and are subject to change.

Group Discount

Where a group discount has been given no other discount will be given

Other Reservations

Please note that refunds will not be issued for reservations made via tour operators, travel agents and other third parties.